Delivery Costs designer kaftans to the USA

Taxes and duty paid delivery to the USA when shopping with Lindsey Brown. We ship with DHL Express and your Lindsey Brown designer kaftans will be on your doorstep in no time. Our delivery to Florida is two working days for example. Lindsey Brown resort wear is based in the United Kingdom and we are able to give great customer service and fast delivery on fabulous fit and quality and always beautifully packaged, ready to pack in your suitcase.

Last Day for ordering to USA for delivery before Christmas is Thursday 19th December. We have extended our returns policy from USA to Jan21st 2025

If you have any questions please message or use the online live chat on the website. With any time differences, we may be online or we will see your message and reply as soon as we can.

DHL Express 1-3 Days | Duty Taxes Paid | $35 Shipping orders under $800

DHL Express 1-3 days | Duty Taxes paid $120 Shipping for orders over $800

Orders over $800 will be subject to higher duties and taxes into USA. We ship with DHL Duty and Taxes paid and your Lindsey Brown designer kaftans will be on your doorstep in no time. Our DHL express delivery to Miami is two working days for example. Please click to read more about USA Shipping times

Shop in USD$ Our multi currency feature on the website enables you to shop in USD$ The currency feature is on the top bar of the website, ensure you select USD$ from the drop down menu when shopping from the United States to convert our prices into USD$

We deliver to the USA duty and tax paid. Please select USA as your location and state at the checkout. DDP duty and tax paid means the taxes are included in the price of the goods.

Our order process:

Orders placed after 12:00 noon EST time will be processed the following working day.
You will receive a notification email to confirm we are working on your order.
A second email from our personal shopping team will confirm your DHL tracking number.
Please note we are unable to ship single orders of a face mask or hair scrunchie to USA as the cost of shipping is too high.

You can choose a delivery date to suit you: You can customise your delivery as a guest on the DHL website which enables you to

Choose your delivery date when you will be home.
Authorise a signature release.
Leave your order with a neighbour, your apartment porter or a security guard.
Collect from your local DHL service hub if more suitable for you.
Hold your parcel at DHL with vacation hold for up to 30 days from order date.
We are unable to deliver to PO Boxes and forwarding addresses.
If you collect from DHL you will need 2 forms of ID: photo ID and your DHL email.
Ensure to keep your tracking number which DHL call the waybill handy.

DHL will deliver your order Monday to Friday and between 8am - 8pm:

On some occasions at their discretion, they may deliver on a Saturday morning however we cannot specify a Saturday delivery.
Only the recipient can update their delivery preferences or delivery date, it is easy to do so on the DHL website. The Lindsey Brown team cannot change the delivery date for you.
If you choose to arrange delivery without a signature, you accept all responsibility for any loss or damage. Lindsey Brown is not responsible for any loss or damage.

We accept returns for a full refund if orders are received within our 28 days time frame, which allows extra time for US post to the UK

You can return your item in several ways, post back to us using USPS USA Postal Service or a courier of your choice. Our office is open for deliveries Monday to Saturday to receive parcels. We suggest sending standard delivery as delivery to the UK from USA is very prompt.

We accept returns for a full refund if orders are received within our 28 days time frame, which allows extra time for US post to the UK and shipped as a return of goods * please see info below regarding declaring a return.

HOW TO RETURN AN ITEM:

PLEASE DO NOT REMOVE GARMENT TAGS, please return items as new, unworn and with tags attached.

PLEASE COMPLETE the section on the back of this returns form and enclose with your return.

PLEASE RETURN GARMENTS WITHIN THEIR CLEAR BAG to protect the garment and enclose within any clean protective outer packaging. We will recycle all used opened bags.

PLEASE NOTIFY US WITHIN 14 DAYS OF DELIVERY if you need to return your order for a refund or if you would like to exchange for another size or style.

RETURN YOUR ITEM USING US POSTAL SERVICE:

Ensure you tick all boxes declaring this is a RETURN of GOODS and tell the USPS person this is a return.

Ensure you give the correct value. The value must match your order you paid.

The USPS website suggests using the Services below to ship to the United Kingdom and costs.

International Service if your return is under $400 shipping is approx. $15.
Priority International Mail if your return is over $400, the shipping is approx. $35.
Time from USA to arrive in UK is 8-20 days depending on the service you use.
HS Customs code for your item and Country of Origin have been included with your order.

IF YOU FAIL TO DECLARE IT’S A RETURN OF GOODS

Your parcel could he held by UK Customs until we pay the taxes, which can cause a delay.
On top of tax charges, we will be charged a Royal Mail admin fee of $15 and $5 posting and submitting forms to UK Custom to claim back the tax and duty. The $20 will be deducted from your refund.
Once we have your goods, we will follow our returns policy and refund you within 7 working days.
We will claim the incorrect duty back from UK Customs.

Return using a courier - If you have shipped your return with courier, It’s very helpful if you can you send the tracking number by WhatsApp, Online Chat or please email orders@lindseybrown.com

Exchange a style or size: Please contact our personal shoppers who are more than happy to help you with an exchange whether you need a different size or need to return a gift, we are here to help you. If your order is urgent, it may be easier to purchase a new item than wait for an exchange. We send exchanges out after the initial order is received, we do not charge you again for shipping your exchange.

Late returns: We grant 14 days from the date the item arrives with you to be notified if you need to return your order. We accept returns for a full refund if orders are received within our 28 days time frame, which allows extra time for US post to the UK. Our policy allows plenty of time to try on and return your garment if it is not suitable. If for whatever reason you are unable to return your item promptly, please email orders@lindseybrown.com. If you return your order 45 days from delivery date, we are not obliged to refund you, and will provide a store credit for the value of the garment. The store credit will not expire.

Our Returns office address is :

Lindsey Brown

913 A Uppingham Road, Bushby

Leicestershire, LE7 9RR

United Kingdom

Our communication with you:

Our resort wear personal shoppers are dedicated to providing great service and communication. As our team all shop online ourselves, we endeavour to provide the best service that we would like to receive.

SMS Message on +44 7501 959141 to chat about any aspect of your order.

Free WhatsApp Call +44 7501 959141

Online Chat please chat using the online chat, if we are not online due to the time difference, we will see your chat and reply by email.

You may find it easier to view your order by setting up an account on LindseyBrown.com. You can set up your account by clicking here